Keeping Calm at Work

Emotional Intelligence is Critical to Your Success

Remaining calm in the face of stress and conflict at work can be challenging. I work with many leaders who admit that they let their frustrations show too often.

Other leaders have learned not to take conflict and problems so personally and they remain calm no matter what the situation.

A third scenario is that a leader is overly optimistic and positive and won’t address the hard choices and challenges, believing that the situation will take care of itself.

Actually there are challenges with each of these scenarios.

This type of emotion displayed in the workplace destroys relationships and engagement.

This type of emotion displayed in the workplace destroys relationships and engagement.

The leaders who let their frustrations get to them sometimes will respond to their direct reports or peers with anger and say something destructive to the relationship.

The leaders who are able to keep their emotions in a neutral space no matter what the situation is have a calming effect on their teams. The challenge with this style is that the leader’s team may find it harder to assess what their leader is thinking and expecting.

The leader who is overly optimistic and positive can be missing opportunities for improvement or not realize when the team is solving the wrong problem.

Appropriate emotions in the workplace are necessary for balanced relationships and effective progress toward goals. Inappropriate emotions, such as disrespectful comments, irrational anger and frustration or even being overly optimistic are not necessary and are usually damaging in some way.

Finding balance is an opportunity for leaders.

Leaders who understand and manage their emotions are more successful

Leaders who understand and manage their emotions are more successful

Teams need to know where they stand with their leader, yet when a leader is constantly criticizing or showing frustration, individual and team engagement usually falls.

On the other hand, if a leader is constantly positive, without addressing the difficult challenges, teams aren’t able to power through difficult times of heavy workloads or transition.

It’s a rare leader who is able to share openly with their team when they are excited and recognize the success of their teams as well as be able to express disappointment or communicate in an effective way so the team can adapt and improve performance.

If you find yourself with either no emotions or mostly sharing corrective feedback with your team or the opposite of being overly positive and optimistic, consider observing yourself for a week or so and note when you have emotions that trigger you and notice how you react.

Simply noticing and becoming more aware of how you experience emotion throughout the day is a great place to start.

If you find your emotions sometime hijack your reactions to your team, you can set up a complimentary Discovery Call with me to learn three tips to stop yourself from over-reacting.  To schedule a complimentary call with me, visit

 © Copyright 2014, Kathy Garland

Kathy Garland is passionate about guiding women leaders and their teams to a more collaborative and successful work environment.

Today’s leaders are managing diverse teams and projects that require impeccable communication and decision-making skills. The ability to clearly define the vision, goals and purpose of any business initiative that will motivate a team or individual is the key to achieving big results. 

Kathy specializes in coaching and mentoring these high potential, thought leaders to accurately define and communicate the vision, goals and expected results to management, teams and clients.


Please note: I reserve the right to delete comments that are offensive or off-topic.

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